Privacy policy and Delivery,return policy

ELYSEARS - From -RDL-

PRIVACY POLICY AND RETURN POLICY

Privacy Policy
At Elysears, we take the protection for your Personal Information (such as name; gender; phone number;address; email address; credit card number; language preference; and merchandise category preferences) very seriously.

We collect Personal Information that you provide to us voluntarily and process it for the following purposes

("Purposes"):
To complete transactions with you and manage your membership of our customer loyalty scheme where applicable; to guide you the latest market trend;
to understand and analyses our sales, and your needs and preferences;
to develop, enhance, market and provide products and services to meet customer needs; to enable you to participate in promotions and contests;
to enable you to participate in customer research or focus groups;to process exchanges or product returns;
to improve our competitiveness and services, to
respond to requests or complaints.
Rdl will respect your privacy and pay attention to your online safety.

We will keep tracking the feedback that you visit to our website, in order to provide the best products, efficient customer service, and update information for you. You
will see the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.

All of this information which we made is in order to protect your privacy better.

First, thank you for accessing the website ("Site") of elysears.org (" that's us). We will protect your privacy and your personal information.

 If you want to know more information, you can read our privacy notice.
Through this privacy notice, you can know that how we collect, use, (and under certain conditions) disclose your personal information.                                                Finally, you will know your options regarding the collection, use, and disclosure of your personal information with the privacy notice. We will take you accepted the privacy notice by visiting our site.
                                                                                                                                     You can apply this Privacy Notice only in this Site. So for our offline collection of your personal information, this privacy policy is not necessary. You will see the detail below. The content or privacy practices on any non rdluro website to which this Site links or that links to this Site is not our responsibility.

Choice and OptOut
If you no longer wish to receive the Company's promotional communications, you may "optout'of receiving them by following the instructions included in each communication or by emailing the Company or using the contact us form.

DELIVERY POLICY

Items shall be delivered as follows:-

Retail - 3 to 7 working days after payment is confirmed

Wholesale- 7 to 30 days as shall be agreed upon.

Membership subscriptions - 7 days after subscription

RETURN POLICY

Returns,Refund & Dispute

1. Tracking information is unavailable
2.1We shipped out the item, but you did not receive it Shipping
information is incomplete
2.2We shipped out the item, but you did not receive it The item is held at
the customs
3. The item is successfully delivered.
4. The item is shipped back

1. Tracking information is unavailable
   Tracking information is unavailable No information can be found on
   the carrier's official website for the tracking number provided. In this
   case, we will take the full responsibility and make a full refund to you

2. We shipped out the item, but you did not receive it Shipping information is incomplete
   Case 1: The item is in transit This refers to any delivery failure cases
   except for customs detention. The tracking information shown on the
   carrier's official website includes: customs cleared, leaving the
   processing center, being dispatched to XXX, etc. In such cases, we
   should take the full responsibility and make a full refund to you in
   principle
   Case 2: If the delivery fails because the address the buyer provided is
   incorrect or incomplete (according to what is indicated on the official
   website of the shipping carrier, e.g.'the address is unavailable for
   delivery'),but the item is shipped back to us
   For noncustomer made items: We will deduct the shipping fee while
   return the rest of the payment is sent to the buyer

   For customer items: Buyer will undertake the shipping fee as well as a 50% refund of the product purchase price
   In this case, If the buyer needs the item, he or she should pay for the
   shipping fee, and we will reship it to the right address
   Case 3: If the delivery fails and the item is not returned Inthis case, the
   buyer should be eligible for a partial of the product purchase price as
   well as the shipping fee.

   2.2 We shipped out the item, but you did not receive it The item is held at the customs
   This refers to the case that the package is held in detention at customs.

   The dispatching party should be responsible for providing evidences to clear the customs
   Case 1: If the item is held in detention at the dispatching party's
   customs, we should make a full refund to the buyer
   Case 2: If no written certification is provided by the customs about the
   detention, the goods are deemed to be en route and we should handle
   the case based on the specific situations according to 2.1
   Case 3: If the item is held in detention at the customer's customs, the
   buyer is responsible for clearing the customs

   
   3. The item is successfully delivered.
   It refers to the case that the tracking information available on the official
   website of the shipping carrier shows that the order has been successfully
   delivered to the destination
   Handling Methods
   Case 1: The information on the shipping bill of us matches completely
   with the shipping information
   Case1.Tracking information is unavailable on online help -
   both of these cases , the information about the successful delivery
   matches with each other as follows： Countries, cities, postal
   codes, time and signees match Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier
   Countries, cities, postal codes and time match but signees do not match
   Countries, cities, time and signees match but postal codes do not match
   For any of the above situations, we will not accept such kind of responsibility
   Case 2: The information on the shipping bill matches completely with the shipping information confirmed by both of us, but the information about the successful delivery does not match with each other as follows Countries and time match but cities and postal codes do not match and no signee is found on the official website of the shipping carrier.
   •Time matches but countries, cities, postal codes and signees do not
   match. For any of the above situations, we should refund the full payment
   to the buyer.
   4. The item is shipped back
   It refers to the case that the tracking information available on the official
   website of the shipping carrier shows that the order has been successfully delivered to the destination

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